investigate and resolve escalated customer calls, complaints, and inquiries
pertaining to billing, collections and other customer service functions.
Process customer bills, adjustments, and payments within the billing
software program. Answering general phone calls, transfer calls, questions,
filing, enter data. Dispatch instruction to field technicians, arrange for dig
safe calls including tie sheets. Schedule meter changes, work calendars for
service technicians, time keeper responsibilities.
Scope-Principal Areas of Responsibilities:
and abide by company’s safety policy and procedures.
Answer all incoming calls within SUEZ’ standards
Respond to all customers inquiries and complaints.
Schedule and communicate service orders to the Service
and Meter Technicians
Ensure all service orders are complete
Process all customer payments, prepare daily deposits,
maintain cash reports
Open and distribute incoming mail.
Maintain customer files
Maintain active collections process adhering to business
Calculate, process and post customer billing adjustments.
with all company processes, procedures, SOPs and work rules
other clerical duties as necessary
duties as needed and assigned, within reasonable scope of the position, as
determined by SUEZ